Don’t Let Difficult People Get The Better Of You

Learn Effective Skills For Navigating Difficult People Problems

An Expert Take On Dealing With Difficult People

Learn Skills For Communicating, Redirecting, and When To Walk Away


There’s a difficult person in every workplace, and more often than not, they cause problems, upset others, and even get the best of us. Difficult people are a fact of life, but how you deal with them can change the experience altogether for the better.

This webinar will give you the skills to communicate more effectively with difficult people, find empathy in their side of things, and find common ground. Whether you’re the boss handling difficult employees or an employee dealing with a difficult boss, this webinar is for anyone who deals with a difficult person.

Effective training in navigating complex situations, expert advice on handling the difficult people in your life, and a guide to being more understanding in order to reach your difficult person or people.


  • Expertly-crafted advice and guidance on dealing with difficult people
  • A better understanding of empathy and why people are “difficult”
  • Learn how to navigate difficult situations without getting angry
  • Learn how to handle a difficult person’s behavior
  • How to motivate employees and reduce turnover
  • How to create a self-motivating team

Learn more about

Dealing With Difficult People

Difficult people can make the workday seem that much longer and more stressful. Difficult people span all levels of management, so even if you’re a higher-up in your organization, you’re going to come across one or more. How would you handle their behavior? What behaviors set you off or make you feel like there’s no hope of getting through?

The good news is that you can get through to your difficult person, and learn the necessary skills to make every encounter with them less stressful and more productive. Carole Gill brings the expertise and no-nonsense approach to the table that you’ll need to deal with difficult people.

Get started with the webinar, and request an in-depth assessment of your organization. Carole will review your team and help identify your core dysfunctions, and offers two hours per month personalized coaching for you or the team as a whole.


Your Certification Instructor

Carole Gill is a Wiley Workplace Learning Solutions Authorized Partner, Certified Facilitator and an expert in the Everything DiSC® suite of products. Carole Gill has been licensed by Wiley to provide Everything DiSC Workplace® Certification directly to her clients.


Carole not only teaches it, she has done it. After holding numerous executive positions in the telecommunications, information technology and human resources fields, Carole formed CRG Coaching Partners which has helped implement leadership development processes that have impacted thousands of people.